Operations Associate

Are you obsessed with all things operations - planning, systems and tools, organization, etc?

Are you looking for a company that you can call home - a place that fosters and rewards intrapreneurial thinking, agility, and continuous growth?

Are you ready to make a lasting impact, while enjoying a flexible, collaborative, and remote work environment?

We are Intelle, a company that empowers women to live their fullest potential. We are transforming the corporate landscape by helping women successfully navigate their careers. We teach confidence, executive presence, communications, negotiations, etc.

Now, we’re looking for an Operations Associate to join our rapidly growing team.  We’re searching for someone who is driven, high energy, highly detail oriented, creative, and extremely organized. If this sounds like it could be you, keep reading! 

Overview

Reporting to the CEO, you’ll be responsible for the day - to - day operations required to support our rapidly growing company.

Your time will be predominantly distributed across a few areas including: Social Media / Content Creation, Podcast Management, Facebook Ads, Billing & Finance reports, Client Support, CRM Management, Ads & Funnel Management & Sales support.

This role is fast-paced and requires someone who is highly comfortable with technology, thrives on the rapid nature of a hyper growth startup and is highly flexible and agile.

Time Commitment: Full time

  • Compensation: Base salary plus annual bonus

  • Location: Anywhere in the United States – this role is fully remote.

Responsibilities

You will be responsible for:

Technology Owner

Be the single point of contact for implementing all things tech-related inside our company.

E.g. Creating email campaigns, automations, etc. Using systems such as Go High Level CRM, Teachable, Stripe, Google Drive, Libsyn, Zoom, Clickup, Asana, Planable, Leadpages, Facebook Ads, etc

CRM Management - Leads / Current Clients / Past Clients

Own and manage all lead data inside our CRM

Create and run reports on leads over time (growth, lead source, time to close, etc) and identify opportunities for our sales teams

Create reports to view client progress inside our programs 

Manage referral process end to end - Referrer, referee, amounts, date due, etc

Create and deploy surveys

Contact past clients to generate reactivations

Social Media Engagement

Using Instagram, Facebook, Linkedin

Organically grow our following with ideal prospects

Respond to all incoming messages or comments on our content

Engage on like minded content from others

Initiate conversation in the DMs and invite leads to connect calls with our Sales team

Track all conversations in CRM and Google Sheets

Content Creation, Management & Posting

Create 1-2 min video snippets from our longer livestreams

Manage all created content in a content bank - Dropbox, Planoly, Planable, Airtable

Repurpose all content - example - live video to written text, audiograms clips, IG graphic, etc

Schedule all content out for a rolling 3 weeks

Post all content on platforms

Report on content performance every 1-4 weeks

Podcast Management

Manage the entire process - 

Record, download and upload to YouTube, Leadpages & Website Blog

Transcribe

Upload to Libsyn for Apple and Spotify

Report on podcast performance weekly
Podcast Guest Pitching / Strategic Partnerships / Speaking events

Identify podcasts with similar audiences as ours

Pitch Stella as a guest

Schedule 

Track and report

Identify and orchestrate other opportunities to partner with other business leaders

Identify and pitch speaking events


Billing

Confirm cash collected daily

Follow up calls for defaults

Update client payment methods as needed

Generate aging reports

Create and implement process for managing commission payouts for our Sales Team

Ads & Funnel Management

Create and implement Facebook Ads & Google Ads to achieve stated goals

Create and manage landing pages, automations, email sequences, etc

Implement SEO

Calendar Management

Manage our company calendar - events, vendor meetings / presentations, etc

Coaching

Co-faciliate the live coaching group calls with our clients - manage question submissions, etc

Learn the basics of our teaching modules and serve as added coaching support for our clients 

This could be you if you…

  • You truly enjoy digging into the details - whether it’s an email, a report, an ad, doesn't matter.

  • You are familiar with most of our systems - Go High Level CRM, Convertkit, Teachable, Stripe, Google Drive, Libsyn, Zoom, Clickup, Asana, Planable, Leadpages, Facebook Ads, etc

  • Vlookups, HLookups, Macros and spreadsheet management are definitely in your wheelhouse

  • Have experience in the Corporate landscape

  • Have a sponge-like ability to absorb and retain information and best practices and then apply them

  • Thrive best when there are clear metrics and expectations - especially around client enrollment and satisfaction ratings

  • Are strong at time management and know-how to hold yourself accountable 

  • Are genuinely people-centered and love to connect (both via video and written communication) 

  • Are proactive and hungry for growth 

  • Have been described as driven and you have clear financial goals 

  • Are genuinely excited about business growth and uncapped earning potential,  when you believe in the mission

  • Love feedback and see it as an invitation to grow

  • Want work-life harmony

  • Are ready and excited about co-building something awesome

  • Are not just looking for a job, you’re looking for a home - we are a small company that has a lot of potential for upward mobility and you’re looking for a company that you feel aligns with your values.

If you’ve read this far & this sounds like you, we can’t wait to meet you! 

Interested in joining us?

Submit the following via the button below

  • Resume and optional Cover Letter

  • A short unedited video on why you are interested in the role (<5 mins)